Stories

To highlight PayPal’s role as an SMB champion, Abid Murshed, Head- Inside Sales, PayPal, shares his views on the untapped ecommerce and cross border opportunity and PayPal’s role in helping Indian businesses leverage the same.

PayPal’s Changemakers of Tomorrow series pays tribute to small businesses founded in Singapore, give back to society and bring purpose into the lives of shoppers. These five businesses fought all odds at the height of the pandemic to keep their business thriving and, in some instances, scale international markets. Read their stories, for insights on how PayPal empowers small businesses to chart their growth journeys and expand their footprint in a digital-first world.

This Pride Month, PayPal is reflecting on the contributions and experiences of lesbian, gay, bisexual, transgender, and broader queer community as the fight for equality persists. PayPal has been...

E-commerce sales are on the rise, yet cart abandonment is a major problem for online retailers. PayPal’s Optimise Your Conversion Rate at Checkout e-book explains how online retailers can get buyers to commit. Click here to find out more.

Technology adoption has accelerated across sectors since the pandemic, and we have seen this firsthand in the small businesses. This year as we celebrate SMB Month across PayPal, V. Chandramouliswaran, Sr Director & India Site Lead, sheds light on tech disruptors that will create a positive impact for SMBs

Working with business owners day in and day out has given PayPal employees some excellent insight into the challenges merchants face and the solutions that help them move forward. In fact, many of...

We typically use email to get in touch with our customers about their PayPal and Venmo accounts. However, we know scammers often use email as a way to compromise your account. The information below can help you make sure it’s really us reaching out versus an individual trying to gain access to your account.

While the relaxing of social-distancing restrictions has undoubtedly eased some of the burden SMBs are facing, there is another factor contributing to the optimistic outlook – investment in innovation writes Tim Fu, Market Leader, Hong Kong, South Korea and Taiwan, PayPal

The relationship between people and work has seen a paradigm shift in the last two years, as people take on the role of caregiver while meeting work commitments, writes Jayanthi Vaidyanathan, Senior Director, and Head – HR at PayPal India

At PayPal, we understand that economic prosperity and climate action are inextricably linked. The destabilizing effects of climate change, including increasingly frequent and severe storms, droughts, and heatwaves are disproportionately endured by people who are financially underserved. This means we have a duty to responsibly manage our impact and advance global environmental progress for all.

With PayPal's help, Anothersole has quickly become the favorite shoe retailer for many Singaporeans.

InnovationTechnology

With third-party digital platforms and partners making cross-border e-commerce more accessible, it is easy to capture global market opportunities now, writes Rajkishore Agrawal, Senior Director, Head of Sales, South East Asia at PayPal.

SMBs lie at the heart of PayPal. It has been enabling small business owners to expand and grow their business by supporting them with smart solutions which not only take care of their needs today, but tomorrow as well. Find out in this section how PayPal has emerged as a trusted SMB partner, gain insights from small business owners on how to achieve online success, hear from experts on how to manage uncertainty and mitigate risks with a cross-border strategy, and much more.

Good Dog People sources sustainably made pet supplies for Singaporeans and is building a community of passionate pet owners.

PerformanceSocial Impact

PerformanceSocial Impact

Women have made major strides in achieving economic equity over the last several decades. PayPal recognizes the importance of enabling women’s financial inclusion and is committed in expanding the role and participation of women in the financial system and the global economy. In the spirit of International Women’s Day 2022, PayPal brought forward stories of women from across our Asia offices who are pushing boundaries, rising to challenges, and paving the way for others to succeed. Read these inspiring stories of diverse women from China, Hong Kong, India, Japan, Philippines, and Singapore.

As consumers grow increasingly accustomed to online shopping, they also increasingly demand immediate and personalized service, writes Samba Natarajan, Senior Vice-President for Growth Markets, PayPal.

Technology

PayPal's latest Digitise & Thrive e-book looks at why customers pay more for goods and services if the online transaction is seamless. Customer engagement, feedback avenues and user-friendly mobile sites can drive online sales.

Technology

ProductPeopleInnovation

A recent PayPal study with SMBs across Hong Kong, India, Japan, and Singapore reports that SMBs have emerged from the pandemic with a positive story to tell. This trend is expected to continue in 2022 in APAC which is one of the leading regions for eCommerce growth. The study offers some interesting insights into how the SMBs in APAC showed resilience in the face of disruptions and strengthened their online proposition.

Read about how Michelle Chui, Head of Government Relations for Hong Kong, South Korea and Taiwan, is using her experience to inspire the next generation of talent.

Learn how Carrie Xiao, a 16-year PayPal veteran, is championing a culture of inclusion as a customer solutions manager with the Customer Solutions team in China.

PayPalSocial Impact

Learn how the Recharge program equipped Elakkiya Chandrasekaran, a decision scientist at PayPal India, return to the workforce after a five-year career break.

Find out how PayPal’s partnership with IMDA enabled Gangadevi Balakrishnan, a software engineer, reclaim her passion for designing and creating technology.

PayPalCulture

The Hong Kong SMB Survey Report 2021 published by PayPal earlier this year has concluded five recommendations to help SMBs stay agile and adapt to the new normal.

Hear from Verna Cruz, a customer service representative from the Philippines, how PayPal is creating a culture of belonging for employees with invisible disabilities.

At PayPal, our mission is to allow everyone to be able to fully and fairly participate in the global economy, and we understand that women’s financial inclusion and economic empowerment are key to building prosperous and resilient communities. As we kick off International Women’s Day, we’d like to celebrate the achievements of women and reflect on the urgent need to accelerate gender equity around the world.

PayPalSocial Innovation

PayPalResearch and Insights

PayPalResearch and Insights

PayPalResearch and Insights

PayPalResearch and Insights

PayPalResearch and Insights

In a recent podcast episode hosted by ZALORA Talks, PayPal’s Kasia Leyden shares insights on how online businesses can reach greater heights with PayPal.

Speaking at a recent webinar on cross-border selling during the holiday season co-organized by Singapore Business Review and PayPal, Zalora’s Senior Strategy Director for Southeast Asia, Quiron Cunha, said that online sellers increasingly are expected to deliver a unique customer experience that goes beyond pricing.

PayPal’s desire to be a purpose-driven brand was brought to life through its GiveBack campaign which was launched in Singapore in July this year. The premise was simple – make an online...

Singapore’s flourishing digital eco-system presents its s a wide array of opportunities to invest in ecommerce for more lucrative gains. With cross-border shopping becoming a defining feature of...

Data is key in to enrich , retention, and loyalty. But no amount of data is completely effective unless it leads the customer to the shopping window to complete a purchase. In an interview with...

The pandemic radically reconstructed lives everywhere by making a digitally driven world the new normal. This created an imperative for businesses and organizations to swiftly and seamlessly...

How can SMBs in Hong Kong with limited resources cultivate customer loyalty with their newfound overseas customers from thousands of miles away?

Jerry Tso, Head of Singapore Development Center at PayPal

The new era of online shopping has brought enormous opportunities for business growth, while also creating new norms that businesses will need to learn and adapt. Here are the 5 myths and facts about exploring new international markets.

Key Takeaways for Singapore’s Merchant Community State of play Global e-commerce has thrived due to digital acceleration during the pandemic, surging to $4.28T USD in 2020 from $3.35T the year...

PayPal employees have the opportunity to serve the needs of the communities in which they live and work through the company’s Community Impact Program. PayPal is able to drive positive, lasting...

PayPalCorporate

One might expect that over a year into a global pandemic, life will eventually return to normal. But would normal be defined in the the same way?

PayPal has launched 2021 Borderless Commerce Report, which captures the current and upcoming shopping behaviours observed from 13 key markets across the globe, and helps businesses to identify potential growth areas of cross-border commerce.

Blockchain, Bitcoin, and digital currency are no longer just for crypto-fanatics anymore, these technologies are as mainstream as ever. In this episode, the monumental changes blockchain have brought on our economy and the future evolution of digital currencies has been discussed.

After an unprecedented and challenging 2020, the world has its eyes set on 2021 to bring a silver lining of hope and recovery. The pandemic was instrumental in setting the stage for what is about...

COVID-19 has changed everything and how we engage in the digital world has transformed tremendously. A One-solution-for-all approach is no longer applicable for preventing sophisticated fraudsters. We need to create a trustworthy ecosystem with partners that can make risk management more seamless and frictionless.

The event industry has been pulling different play strategies to innovate during this period by leveraging on the nation's strong digital infrastructure to help its customers quickly pivot their physical events to virtual ones. In this episode, PayPal discussed with Delegate how online platform allows people to browse event inspirations and book vendors instantly.

2020 while tough for businesses globally, was also monumental in driving change and resilience across the board. One of the prominent trends that stood out last year and is expected to shape the future is – digitalization.

As the countries starts rolling out for COVID vaccines, the world sees the light at the end of the tunnel. In a post-pandemic world, what changes will we experience? PayPal and SkillsFuture talked about the implications between New Normal and Normal, and how corporates help employees to gain more awareness about their skills.

As stay-at-home orders and country-wide lockdowns start to ease across Asia, people are more excited than ever to connect during the holiday season and undoubtedly, holiday shopping is a priority for many. PayPal and motherswork talked about navigating online and offline business demands in the new normal.

As globalization has made us all more connected and open to diversity, it has also acted as a rude awakening for many companies. Co-founder of Love, Bonito shared her inspiration in creating the unique brand and tips on finding the perfect gifts during this pandemic.

Due to the COVID-19 lockdown, more consumers have been shopping online, leading to the rise of e-commerce. However, we’ve also seen an increase in the number of online scams and malpractice. PayPal and Zalora discussed how customer safety can be safeguarded amid the surge in online scams and phishing attempts.

The lead up to the holiday season is a good time to consider how merchants can capture cross-border opportunities and how they can capitalize on the boost to online shopping in different markets.

It is no longer a question of if you get attacked, but when you get attacked. As the region emerges from the COVID-19-inflicted lockdown and eases into recovery, lives will remain somewhat virtual –