As we mark Climate Week 2022, we’d like to share an update on the actions PayPal is taking to advance equitable climate action.

There has been tremendous change in human life across the world in the last two years. Many experiences that humans have always relied on have gotten increasingly digitized, for instance, daily cash transactions. Now we are a point where money is getting significantly digitized across the world. Click here to read more…

Oftentimes, a company spends a large portion of its marketing dollars and time attempting to win customers over. Yet, as soon as customers hit checkout, the customer experience ends. One study shows that 96% of customers will leave your business if they receive bad service . According to our 2022 Borderless Commerce Report, Singaporean customers value quick delivery, with one-third of them preferring services that promote on-demand delivery. Click here to read more.

Increasingly, retailers across categories are putting every juncture of the customer’s journey with their brand under the microscope, looking to squeeze out any advantage they can find. Yet, despite this renewed emphasis on customer experience, there remains one crucial and often final aspect to the customer experience that, regrettably for most retailers, remains a wildcard. Payment.

The COVID-19 pandemic has reshaped the perspective, and actions of people around the world including their shopping behaviours. While public health may have since improved, the economic impact is still sticking around. From inflation to supply chain issues, shoppers worldwide are feeling the strain. Read the Borderless Commerce Report 2022 to know more.