SMBs lie at the heart of PayPal by enabling small business owners to expand and grow their business by supporting them with smart solutions which not only take care of their needs today, but tomorrow as well. Find out in this section how PayPal has emerged as a trusted SMB partner, gain insights from small business owners on how to achieve online success, hear from experts on how to manage uncertainty and mitigate risks with a cross-border strategy, and much more.
Oftentimes, a company spends a large portion of its marketing dollars and time attempting to win customers over. Yet, as soon as customers hit checkout, the customer experience ends. One study shows that 96% of customers will leave your business if they receive bad service . According to our 2022 Borderless Commerce Report, Singaporean customers value quick delivery, with one-third of them preferring services that promote on-demand delivery. Click here to read more.
Increasingly, retailers across categories are putting every juncture of the customer’s journey with their brand under the microscope, looking to squeeze out any advantage they can find. Yet, despite this renewed emphasis on customer experience, there remains one crucial and often final aspect to the customer experience that, regrettably for most retailers, remains a wildcard. Payment.
The COVID-19 pandemic has reshaped the perspective, and actions of people around the world including their shopping behaviours. While public health may have since improved, the economic impact is still sticking around. From inflation to supply chain issues, shoppers worldwide are feeling the strain. Read the Borderless Commerce Report 2022 to know more.
The pandemic has accelerated trends across sectors that have led to the overall digitization of different aspects of human life, including the way we interact today, which would have been inconceivable a few years ago. Listen to the lates podcast from Guru Bhat, Vice President – Customer Success Platform, PayPal to learn more about current ubiquity of digital payment systems.
Imagine a player who has just downloaded a new game which you spent months developing. They got past the initial set up and tutorial, only to find that every time they make an in-game purchase, they will need to input their card details and wait for the transaction to process. Click here to read more on payment optimization for a better gaming experience.
According to a recent report by National Center for APEC (NCAPEC) that PayPal contributed to and collaborated on, the wider use and adoption of e-signatures and digital signatures across the Asia-Pacific Economic Cooperation (APEC) economies create significant tangible benefits – including improvements in the efficiency of both domestic and cross-border transactions. The use of e-signatures can also enhance security and data protection – especially if encrypted forms of such signatures are used in concurrence with digital identity systems to verify the provenance of transactions and the identities of those who initiate them.
We are living in a time where the e-commerce landscape is growing multifold, with tailwinds from evolved customer preferences leaning toward convenience and frictionless experiences. Click here to read more on how businesses can improve end-to-end customer experience by improving authorization rates
SMBs across APAC have shown great resilience and tenacity to overcome the impact of the pandemic by adopting a digital first approach and adapting to the needs of the new digital consumer through social selling. Click here to read more on how social media has become a powerful took for SMBs.
In the last couple years more of our life has taken place online and many of us have turned to online shopping. This has also increased cybercrime, with criminals stepping up their efforts to target online shoppers with phishing attacks. Click here to read more on phishing and how it can be prevented.
To highlight PayPal’s role as an SMB champion, Abid Murshed, Head- Inside Sales, PayPal, shares his views on the untapped ecommerce and cross border opportunity and PayPal’s role in helping Indian businesses leverage the same.
E-commerce sales are on the rise, yet cart abandonment is a major problem for online retailers. PayPal’s Optimise Your Conversion Rate at Checkout e-book explains how online retailers can get buyers to commit. Click here to find out more.
This year as we celebrate SMB Month across PayPal, V. Chandramouliswaran, Sr Director & India Site Lead, sheds light on tech disruptors that will create a positive impact for SMBs.
Working with business owners day in and day out has given PayPal employees some excellent insight into the challenges merchants face and the solutions that help them move forward. In fact, many of our employees serve as mentors to the wider small business community, helping them grow their business in a rapidly-evolving digital economy.
We typically use email to get in touch with our customers about their PayPal and Venmo accounts. However, we know scammers often use email as a way to compromise your account. The information below can help you make sure it’s really us reaching out versus an individual trying to gain access to your account.
The fifth COVID wave in Hong Kong has brought unprecedented challenges to small-and-medium-sized businesses (SMBs) but signs of recovery are already starting to emerge.
With PayPal's help, Anothersole has quickly become the favorite shoe retailer for many Singaporeans.
We invest a lot of time and energy into making sure customers’ PayPal and Venmo accounts are secure, and thieves know it. They may try to impersonate us to gain customers’ trust so they can access their accounts. Fortunately, there are a few ways customers can make sure it’s really us reaching out.
With third-party digital platforms and partners making cross-border e-commerce more accessible, it is easy to capture global market opportunities now, writes Rajkishore Agrawal, Senior Director, Head of Sales, South East Asia at PayPal.
Good Dog People sources sustainably made pet supplies for Singaporeans and is building a community of passionate pet owners.
Cybercriminals are constantly looking at innovative ways to make users fall prey to phishing attacks and identify thefts. In fact, a report by Accenture suggests that cyber attackers are changing their approach from simply stealing data to destroying or altering it to create distrust amongst businesses and consumers. These developments erode Trust in businesses. Building Trust by offering personalized experiences for our customers while managing Risk is a key priority for any organization today, especially one in the FinTech space.
PayPal's latest Digitise & Thrive e-book looks at why customers pay more for goods and services if the online transaction is seamless. Customer engagement, feedback avenues and user-friendly mobile sites can drive online sales.
The safety and security of PayPal users is always our priority. In times of unrest and uncertainty, spammers and scammers around the world will try to take advantage of these vulnerabilities, so it’s important to stay vigilant and protect yourself from such attempts. Below are a few tips to help you stay protected while transacting online.
PayPal’s Changemakers of Tomorrow series pays tribute to everyday heroes in Singapore that impact society and bring purpose into the lives of Singaporeans.
As consumers grow increasingly accustomed to online shopping, they also increasingly demand immediate and personalized service, writes Samba Natarajan, senior vice-president for growth markets, PayPal.
A recent PayPal study with SMBs across Hong Kong, India, Japan, and Singapore reports that SMBs have emerged from the pandemic with a positive story to tell. This trend is expected to continue in 2022 in APAC which is one of the leading regions for eCommerce growth. The study offers some interesting insights into how the SMBs in APAC showed resilience in the face of disruptions and strengthened their online proposition.
PayPal’s Changemakers of Tomorrow series pays tribute to everyday heroes in Singapore who impact society and bring purpose into the lives of Singaporeans.
PayPal, a global leader in digital payments has launched the findings of its “MSME Digital Readiness Survey” in partnership with Edelman Data and Intelligence.
Many online small-medium businesses (SMB’s) are riding on the global e-commerce wave that has helped them navigate past the challenges of the pandemic, as revealed in PayPal’s latest survey of online SMB’s in Singapore.
Covid-19 disruptions led small and medium sized businesses (SMBs) in Singapore to discover new opportunities in e-commerce. Kasia Leyden, VP Marketing for PayPal International sat down with Asia Tech Podcast to discuss the latest PayPal report on how Singapore’s SMB’s survive and thrive during the pandemic.
Small and medium-sized businesses (SMBs) pivoted to a digital shop front, and took to social selling and cross-border trade to grow their business
The pandemic has brought significant challenges to Hong Kong businesses, but a recent PayPal study reports that small-and-medium-sized businesses (SMBs) in particular have emerged from this unprecedented event with a positive story to tell.
For many merchants, the holiday season is a make-or-break opportunity. Online sales in November and December during the 2020 holiday season were historic.
Singles Day, Black Friday, Cyber Monday…these events are commonly associated with online deals and discounts.
Singapore’s flourishing digital eco-system presents its s a wide array of opportunities to invest in ecommerce for more lucrative gains.
The pandemic radically reconstructed lives everywhere by making a digitally driven world the new normal. This created an imperative for businesses and organizations to swiftly and seamlessly digitalize in order to stay relevant.
It is no secret that a loyal customer is the most valuable type of customer. They are likely to bring repeat business, spend more and try new products.
The new era of online shopping has brought enormous opportunities for business growth, while also creating new norms that businesses will need to learn and adapt.
The global coronavirus pandemic has brought upon unprecedented challenges to businesses across various industries around the world.
One year into the global pandemic, daily lives are inevitably affected in all corners of the world with its impact persists.
One might expect that over a year into a global pandemic, life will eventually return to normal. But would normal be defined in the same way?
The Hong Kong SMB Survey Report 2021 published by PayPal earlier this year has concluded five recommendations to help SMBs stay agile and adapt to the new normal.
Blockchain, Bitcoin, and digital currency are no longer just for crypto-fanatics anymore, these technologies are as mainstream as ever.
After an unprecedented and challenging 2020, the world has its eyes set on 2021 to bring a silver lining of hope and recovery.
COVID-19 has changed everything and how we engage in the digital world has transformed tremendously. A One-solution-for-all approach is no longer applicable for preventing sophisticated fraudsters. We need to create a trustworthy ecosystem with partners that can make risk management more seamless and frictionless.
The event industry has been pulling different play strategies to innovate during this period by leveraging on the nation's strong digital infrastructure, to help its customers quickly pivot their physical events to virtual ones.
2020 while tough for businesses globally, was also monumental in driving change and resilience across the board. One of the prominent trends that stood out last year and is expected to shape the future is – digitalization.
As the countries starts rolling out for COVID vaccines, the world sees the light at the end of the tunnel. In a post-pandemic world, will we still be traveling less?
As stay-at-home orders and country-wide lockdowns start to ease across Asia, people are more excited than ever to connect during the holiday season and undoubtedly, holiday shopping is a priority for many.
As globalization has made us all more connected and open to diversity, it has also acted as a rude awakening for many companies.
Due to the COVID-19 lockdown, more consumers have been shopping online, leading to the rise of e-commerce. With more transactions, however, we’ve also seen an increase in the number of online scams and malpractice.