We typically use email to get in touch with our customers about their PayPal and Venmo accounts. However, we know scammers often use email as a way to compromise your account. The information below can help you make sure it’s really us reaching out versus an individual trying to gain access to your account.
Here are some of the signs to help you spot a fake PayPal email:
The safety and security of PayPal users is always our top priority. We know our customers’ trust is valuable, so we want them to have the information needed to determine if it’s us reaching out. When reviewing an email that seems like it’s from us, we encourage customers to keep in mind the above signs.
If there are any red flags, we urge customers to protect themselves, and others, by forwarding suspicious emails to firstname.lastname@example.org, where our security experts can determine if it's a fake and get the source of the email shut down, if needed.
If customers think their account has been compromised, we suggest they change their account information (passwords, PINs, security questions) and contact us and their financial institutions immediately.