The pandemic has accelerated trends across sectors that have led to the overall digitization of different aspects of human life, including the way we interact today, which would have been inconceivable a few years ago. Digital payments have not been indifferent to this change and have seen an obvious jump in the last couple of years, especially in APAC where the advanced payment system got a push due to the pandemic and a constant demand for simple solutions.
Guru Bhat, Vice President of Customer Success Platform at PayPal, in the Our Own Devices by The Indian Express, spoke about the current ubiquity of digital payment systems, how the pandemic caused the number of PayPal users to skyrocket, and how all good products and services hinge on simplicity.