PayPal launches first of its kind Seller Protection for online services in India

Mumbai, 29 June 2016: Indian merchants selling online services to countries outside of India including travel and event tickets, online tuitions, app development etc. will now be protected by PayPal. PayPal, a global leader in payments today announced the launch of Seller Protection for Intangibles- an expansion of its existing seller protection program tthat earlier only covered merchants selling tangible goods such as handicrafts, fashion, art, etc.  

The Seller Protection Program for Intangibles will cover two types of buyer complaints – ‘Unauthorized Transaction’, when a buyer claims that he or she didn’t authorize the payment and ‘Item Not Received’, when a buyer pays for the service but claims that he or she did not receive the service.  The PayPal Resolution Centre will investigate issues and work with the sellers to ensure that they are protected against this type of fraud in genuine cases. 

Anupam Pahuja, Country Manager and Managing Director, PayPal India said: ‘PayPal enables small businesses, freelancers and other businesses to sell their products and services across the globe. A key objective for PayPal in India is to ensure that genuine sellers, small or big, are protected from unauthorized claims and chargebacks. Growing instances of online fraud act as a barrier for sellers selling online services and other intangible goods to clients abroad. With our Seller Protection Program for Intangibles, we aim to empower freelancers and merchants in India to sell with confidence and assure them that they have our support to grow.’

A large section of PayPal’s users in India are merchants and freelancers selling intangible products and services like online tuitions, software/ app development, event and travel tickets. With industry leading risk models and a strong technology backbone, PayPal is the only payments company offering such protection to sellers in India. 

The facility is live in India from June 25th, 2016. 

According to a World Bank report [1], India is home to 1.8 crore freelancers, more than developed markets like US and UK. The global market size for online freelancing is projected to grow to USD4.4 billion in 2016. It is also estimated that by the end of 2020 global revenues for freelancing will be to the tune of USD 15 billion to USD 25 billion. PayPal wants to be an enabler for this segment. 

About PayPal

At PayPal (Nasdaq:PYPL), we put people at the center of everything we do. Founded in 1998, we continue to be at the forefront of the digital payments revolution. PayPal gives people better ways to manage and move their money, offering them choice and flexibility in how they are able to send money, pay or get paid. We operate an open, secure and technology agnostic payments platform that businesses use to securely transact with their customers online, in stores and increasingly on mobile devices. In 2015, 28% of the 4.9 billion payments we processed were made on a mobile device. With our 184 million active customer accounts, PayPal is a truly global payments platform that is available to people in more than 200 markets, allowing customers to get paid in more than 100 currencies, withdraw funds to their bank accounts in 57 currencies and hold balances in their PayPal accounts in 26 currencies. 

[1] World Bank Report “The Global Opportunity in Online Outsourcing”, in conjunction with Dalberg Global Development Advisors

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