PayPal Hong Kong Limited (“PayPal”) would like to alert its customers and the public to recent phishing SMS messages circulating in Hong Kong falsely claiming to be from PayPal.
PayPal confirms that it is not associated with these fraudulent SMS messages in any way. The matter has been reported to the relevant authorities, including the Hong Kong Monetary Authority and the Hong Kong Police Force.
The below screenshot is an example of the fraudulent SMS message:
PayPal takes the security of its customers seriously and remains committed to helping protect customers from fraud and scams. We encourage customers to stay vigilant and carefully verify any communication claiming to be from PayPal.
PayPal has joined the SMS Sender Registration Scheme organized by the Office of the Communications Authority, and uses a registered sender ID starting with prefix ‘#’ to send SMS messages to its customers registered mobile phone numbers. The official registered sender ID is: #PayPal.
To help identify and avoid potential scams, customers should:
- Check the sender: Review and verify that the sender ID of the SMS message is from #PayPal
- Watch for urgency: Be cautious of messages that create a sense of urgency or pressure you to act immediately.
- Protect personal information: Never share login ID and passwords, verification codes, financial information, or other sensitive personal information in response to unsolicited emails, SMS or instant messages or calls.
- Act quickly if compromised: If you suspect you may have fallen victim to a scam, contact PayPal immediately, review account activity, change your passwords, and enable additional security measures.
- Report scam attempts: Notify the Hong Kong Police Force Anti-Deception Coordination Centre’s Anti-Scam helpline 18222 for assistance.
If PayPal customers in Hong Kong suspect or believe that they may have been affected by a scam involving PayPal, please contact PayPal Hong Kong Customer Service immediately at 852-3550-8574 or 852-3002-1220.
To report a suspicious email, website, or message, please forward it to phishing@paypal.com. For more information about staying safe online, please visit PayPal's Security Center.
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有關釣魚詐騙短訊聲明
PayPal Hong Kong Limited (PayPal) 留意到近日香港出現冒充 PayPal 發出的釣魚詐騙短訊，提醒客戶及公眾人士提高警覺。
PayPal 特此聲明與有關欺詐短訊無任何關聯，並已就事件向相關機構作出舉報，包括香港金融管理局及香港警務處。
以下為該欺詐短訊的示例：
PayPal 一直致力保障用戶安全，協助他們防範欺詐及詐騙。PayPal呼籲用戶時刻保持警惕，並謹慎核實任何聲稱由 PayPal 發出的訊息。
PayPal 已參與通訊事務管理局辦公室推行的「短訊發送人登記制」，使用已登記、以「#」號開頭的發送人名稱向已登記手機號碼的用戶發送短訊。PayPal 的官方登記短訊發送人名稱為：#PayPal。
為協助識別及避免墮入騙局，用戶應注意以下事項：
- 核實發送人：檢查短訊發送人名稱是否為 #PayPal。
- 留意緊急字眼：對要求即時採取行動，或營造緊迫感的訊息保持警惕。
- 保護個人資料：切勿透過未經核實的電郵、短訊、即時通訊訊息或電話，提供登入資料、密碼、驗證碼、財務資料或其他敏感個人資訊。
- 懷疑受騙應立即行動：如懷疑已受騙，應立即聯絡 PayPal、檢查帳戶活動、更新密碼，並啟用額外保安措施。
- 舉報可疑個案：可致電香港警務處反詐騙協調中心「防騙易 18222」尋求協助。
如香港 PayPal 用戶懷疑自己可能受相關釣魚詐騙影響，請立即致電 PayPal 香港客戶服務熱線：852-3550-8574 或 852-3002-1220。
如欲舉報可疑電郵、網站或訊息，請發送電郵至 phishing@paypal.com。有關網絡安全的更多資訊，請瀏覽 PayPal 安全中心。
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